Refunds and cancellation

1. Sign in to the account linked to your purchase email. If you purchased before creating an account, use your purchase setup email to get access.
2. Open Credits & Plans, choose Manage Subscription, then cancel renewal in the secure Stripe subscription manager.
3. Review the cancellation confirmation. An active, paid subscription continues until the end of its current paid billing period, then stops renewing.

Cancellation stops future renewals; it does not automatically refund previous payments. If you cannot open the subscription manager or access your account, contact support.

• Included plan applications remain subject to daily and monthly limits while paid access is active. Unused plan allowances do not roll over, and the included allowance ends when paid access ends.
• Purchased top-up credits are separate from your subscription and expire one year after purchase. Cancelling renewal does not reset their original expiry date.
• Unused credits cannot be exchanged for cash or transferred to another account.

Check Credits & Plans for your current balance, billing period and purchased-credit expiry.

Standard purchases are non-refundable unless an exception in the billing terms or a published offer applies. Cancelling renewal alone does not create a refund.

If you have a question about a charge or believe a payment is incorrect, contact the team at support@jobspidey.com so it can be reviewed.

The Ultra guarantee is a conditional refund review for eligible Ultra purchases and renewals. The launch-date and full eligibility requirements are in the Ultra guarantee terms.

• Keep Ultra active for six consecutive billing months.
• Mark at least 200 applications as applied in JobSpidey in each guarantee month, with at least 1,200 total across the six-month period.
• Have received no job offer during the guarantee period.
• Submit your refund request within 30 days after the guarantee period ends.

Monthly Ultra uses your paid subscription billing periods. Annual Ultra uses six monthly windows from the annual period start.

Refund requests are reviewed, not automatic. Meeting the activity thresholds makes you eligible for review; it does not issue a refund or account credit by itself. Cancelling, pausing, downgrading, payment failure or missing a monthly target can make the guarantee unavailable.

An approved guarantee refund is limited to eligible Ultra membership fees for the qualifying six-month period. For an annual purchase, this is the six-month equivalent, not necessarily the full annual payment. Top-ups and other charges are outside that membership-fee amount; the full terms explain the exclusions.

To request a review, contact support or email support@jobspidey.com with your purchase email and qualifying billing period. Ask the team for updates on the status and timing of your request.

1. Refund review: 2–3 business days. We review your request within 2–3 business days of receiving it and email you the outcome.
2. Refund issuance. If your request is approved, we will confirm when your refund has been issued through Stripe. Approval alone does not mean the refund has been issued.
3. Card processing: typically 5–10 business days after issuance. Card refunds appear on your original payment method, depending on your bank. See Stripe’s refund timing.

The bank-processing time starts after issuance, separately from our review. If your refund has not appeared after the expected window, contact support.

Email support@jobspidey.com for purchase, cancellation or refund questions. Include the account email, plan or credit pack, purchase date and a short description of the issue.

You can also open Support. Signed-in customers can use their private support conversation; email is available if you cannot sign in.

Compare plans or read the full Terms & Conditions.